The Guam Power Authority (GPA) has temporarily disabled its Quick Pay feature on PayGPA.com and the GPWA Mobile App after detecting a high number of fraudulent credit card transactions on its payment platforms. The move, officials said, is meant to strengthen consumer security.
Quick Pay, which allowed customers to make payments using only an account number and billing ZIP code, was suspended after suspicious activity was flagged. “Protecting our customers is our highest priority,” GPA General Manager John M. Benavente said in a statement. “We took immediate steps to disable Quick Pay once fraudulent credit card activity was detected, and we are working with our developer to add more security features before bringing it back online.”
While Quick Pay remains unavailable, customers can continue making payments securely by logging in with their username and password. GPA encouraged those who may have forgotten their login to use the online password reset tool or contact customer service for help. Officials also stressed that the authority does not store financial information and does not charge convenience fees for online payments.
The utility advised customers to monitor their credit card statements closely, report any unusual charges, and keep login credentials secure. GPA said Quick Pay will be restored only after security improvements have been tested and verified.